HelpAnswers to common LACE questions

Installation

lace.exe has stopped working. What can I do?

First, uninstall your current version using the uninstaller (Start > Programs > LACE > Uninstall). Next, download the latest version of LACE below which fixes an issue with Windows 7:
Click Here for LACE Home Edition
Click Here for LACE Clinic Edition

I have an Apple Computer with OS X Lion and LACE won’t install.

Where can I download the latest version of LACE?

Click Here for a free update to LACE 4. Please note that you will need a valid registration code to use LACE.

How do I install LACE on my Windows Computer?

Insert the LACE CD-ROM into your CD-ROM drive.

If the Setup does not begin automatically, click Start on the task bar and select Run. When the Run interface appears, type D:\SETUP (or E:\SETUP) and press OK.

The first screen of the LACE Setup process contains a license agreement. Be sure to read the agreement before proceeding. If you accept all terms of the agreement, click the “I Agree” button.

When the installation is complete, a box will appear that says, “Would you like to start LACE now?” If you select “Yes,” the LACE software will launch. If you select “No,” you will be returned to your desktop. You can start lace any time by using the shortcut on the desktop or in the Start menu.

How do I install LACE on my Apple/Mac Computer?

  1. Click the download link or insert your CD-ROM to access LACE.dmg
  2. Double click LACE.dmg
  3. Drag LACE.app to your hard drive
  4. Eject LACE.dmg.
  5. Run LACE.app from your hard drive and register

Registration

I started LACE in the office, took it home and registration code doesn’t work.

What you will have to do is ‘Enable Mobility Training’ on each computer after you install it — this will allow you to add the software onto a 2nd computer (and 3rd, and so on).

To do this… Install LACE — and get to the point where it says ‘Welcome to Lesson 1’ (or whatever lesson you are on). Once you are this point, click on the MENU button in the lower left, click on SETTINGS, then click on MOBILITY. You will want to ACTIVATE MOBILITY TRAINING, and this will allow the code to be used on the 2nd computer.

Repeat the steps above on each computer you want to install LACE on. Each computer will synchronize when you begin training, meaning that it will start you where you left off on another computer.

I have older versions of LACE with expired registration codes.

All LACE Home Edition registrations are single-use, non-transferable, and valid for up to 500 days.

My computer crashed and now I can’t register LACE.

Please send an email to help@neurotone.com with your registration code(s). If the code(s) are within their validity period(s) they’ll be replaced free of charge. All LACE Home Edition registrations are single-use, non-transferable, and valid for up to 500 days

My computer crashed and now I can’t register LACE.

Insert the LACE CD-ROM into your CD-ROM drive.

If the Setup does not begin automatically, click Start on the task bar and select Run. When the Run interface appears, type D:\SETUP (or E:\SETUP) and press OK.

The first screen of the LACE Setup process contains a license agreement. Be sure to read the agreement before proceeding. If you accept all terms of the agreement, click the “I Agree” button.

When the installation is complete, a box will appear that says, “Would you like to start LACE now?” If you select “Yes,” the LACE software will launch. If you select “No,” you will be returned to your desktop. You can start lace any time by using the shortcut on the desktop or in the Start menu.

LACE is unable to connect to the Internet for registration.

  1. When LACE is prevented from contacting the internet, there are two general possibilities:Firstly, the registration process may be hampered by the existence of a firewall. Whether the firewall is a local firewall on a single computer or a corporate firewall surrounding an entire network, the solution is to add LACE to the list of excepted programs, granting it internet access.

    Firewalls may be installed in various places on your network. They are commonly found in most Anti-Virus software packages and also on home routers or modems. Please refer to your specific firewall instructions to add LACE to the list of excepted programs, granting it internet access.

    The second possibility is the existence of a proxy server, by which the user is connecting to the internet. Since with a proxy, the LACE program is not feeding and receiving the registration information directly back to the LACE server, the program standardly assumes that it does not have access to the internet. LACE does however have a setup for proxy users. Here are the steps to registering LACE through your proxy:

    1. Run LACE.
    2. Before entering your registration number, click MENU.
    3. Click SETTINGS.
    4. Click CONNECTION.
    5. Click CHANGE.
    6. Enter the proxy IP address and click NEXT.
    7. Enter the proxy Port number and click NEXT.
    8. Do not enter a Proxy User Name. Click NEXT.
    9. Do not enter a Proxy Server Password. Click Next.

    Your screen should read:

    You have set LACE to connect to the internet via a proxy server with these settings:
    Host: (ip adress), Port: (#)
    User name: (name), Password: (password)
    If you need to change or remove proxy server settings press “CHANGE.”
    Press “NEXT” to return to the settings menu.

    10. Click NEXT to return to the Settings Menu.
    11. Click NEXT to return to the Main Menu.
    12. Click RESUME to resume LACE
    13. Proceed with Registration as normal.

Using LACE

Can multiple people use the same copy of LACE?

Yes! With the release of LACE 4 HE (Home Edition), you and two others may use the same copy of LACE. One registration code is included with every copy of LACE, so you will need an additional registration code to add each new user. Registration codes may be ordered at our Secure Web Store

Can I use headphones with LACE?

Yes. If you have hearing aids you should wear them while using LACE, in which case any headphones that do not cause your hearing aids to feed back are suitable. Circumaural headphones with large “earcups” tend to work in most cases.

Can I Use LACE On More Than One Computer? Will LACE save my settings?

Yes, you can use LACE on multiple computers. What you will have to do is ‘Enable Mobility Training’ on each computer after you install it — this will allow you to add the software onto a 2nd computer (and 3rd, and so on).

To do this… Install LACE — and get to the point where it says ‘Welcome to Lesson 1’ (or whatever lesson you are on). Once you are this point, click on the MENU button in the lower left, click on SETTINGS, then click on MOBILITY. You will want to ACTIVATE MOBILITY TRAINING, and this will allow the code to be used on the 2nd computer.

Repeat the steps above on each computer you want to install LACE on. Each computer will synchronize when you begin training, meaning that it will start you where you left off on another computer.

Do I need a hearing aid to benefit from LACE?

It is not required to have a hearing aid to use LACE training. Anyone who has difficulty with hearing, listening, or communicating can benefit from LACE Training. However, if you do wear a hearing aid we highly recommend that you wear it during your training.

Why can’t I understand the first sentences?

During the first session, the system is testing your hearing at three different volume levels in order to gain information about your starting threshold. Do not get discouraged. In later sessions, the software will be more closely trained to your specific tolerances.

Why does the volume level change while using LACE?

In the initial session LACE is testing your hearing at three different volume levels in order to gain information about your hearing threshold. In later sessions the software will be more consistent, but expect to be tested in both louder and softer environments.

Can I continue to use LACE once I complete the initial 20 sessions?

LACE consists of 20 sessions, which are 30 minutes each. Should you decide to continue to use LACE after the 20 sessions, simply upgrade to LACE 4. LACE 4 allows for unlimited and continued training past the initial 20 sessions.

LACE DVD

How many lessons are on the DVD version of LACE?

The DVD version of LACE includes 10 lessons. The lessons can be repeated for continued training after the initial training is completed.

Why does my DVD repeat the same question multiple times?

The DVD version of LACE uses advanced technology and coding that sometimes has problems on certain DVD players. This problem occurs when the LACE DVD is incompatible with the DVD player that the individual is trying to use. If you have another DVD player, you should try that one, otherwise, you should use the computer version. We apologize for this inconvenience. Please email help@neurotone.com for assistance.

General Questions

Is there a version of LACE for children?

Currently, the material used in LACE is rated at an 8th grade level. There are no current plans to make a version for younger children. However, we continue to evaluate all future product options. Please join our mailing list to be notified of any future product development.

Are there any other versions of LACE with ‘non-American English’ material?

Yes, LACE UK NOW AVAILABLE!

All other versions of LACE use content which is read in ‘American English’. Please join our mailing list to be notified of any future product development. If you are interested in partnering with us on the potential development of a foreign language version of LACE, please email sales@neurotone.com.

How does LACE improve my hearing?

LACE does not improve your hearing. LACE can improve your listening skills. LACE is an interactive program that helps build listening and communication skills to compensate for hearing loss.