Simply send an email to support@neurotone.com with your expired registration code(s) and your shipping information, and we will issue you new registration codes.

It is not required to have a hearing aid to use LACE training. Anyone who has difficulty with hearing, listening, or communicating can benefit from LACE Training.
However, if you do wear a hearing aid we highly recommend that you wear it during your training.

LACE consists of 20 sessions, which are 30 minutes each.
Should you decide to continue to use LACE after the 20 sessions, simply upgrade to LACE 4. LACE 4 allows for unlimited and continued training past the initial 20 sessions.

Click Here for a free update to LACE 4

Yes. If you have hearing aids you should wear them while using LACE, in which case any headphones that do not cause your hearing aids to feed back are suitable. Circumaural headphones with large “earcups” tend to work in most cases.

Currently, the material used in LACE is rated at an 8th grade level. There are no current plans to make a version for younger children. However, we continue to evaluate all future product options. Please join our mailing list to be notified of any future product development.

Currently, the material used in LACE is read in ‘American English’. There are no current plans to make a version in foreign languages. However, we continue to evaluate all future product options. Please join our mailing list to be notified of any future product development. If you are interested in partnering with us on the potential development of a foreign language version of LACE, please contact us.

Insert the LACE CD-ROM into your CD-ROM drive.

Double-click on the LACE CD icon when it appears on your desktop (it may take a moment to appear).

When the LACE CD window has opened, you should see a file called "LACE.dmg" – double-click this file to open it.

The first screen of the LACE Setup process contains a license agreement. Be sure to read the agreement before proceeding. If you accept all terms of the agreement, click the "Agree" button.
After you agree, a folder containing the purple LACE application icon will appear on your desktop.

Drag the purple LACE application icon onto your hard disk, for example to the Applications folder.
Drag the icon to your Dock if you want it to appear there.

Note: you must eject the LACE.dmg file in the Finder before you can eject the LACE CD.

Double-click the purple LACE application icon (wherever you put it on your hard drive) to begin training.

During the first session, the system is testing your hearing at three different volume levels in order to gain information about your starting threshold. Do not get discouraged. In later sessions, the software will be more closely trained to your specific tolerances.

In the initial session LACE is testing your hearing at three different volume levels in order to gain information about your hearing threshold. In later sessions the software will be more consistent, but expect to be tested in both louder and softer environments.

LACE does not improve your hearing. LACE can improve your listening skills. LACE is an interactive program that helps build listening and communication skills to compensate for hearing loss.

The DVD version of LACE includes 10 lessons. The lessons can be repeated for continued training after the initial training is completed.

The DVD version of LACE uses advanced technology and coding that sometimes has problems on certain DVD players. If you are encountering this problem, please contact technical support by email or at 800-409-LACE (5223).