HelpAnswers to common LACE questions

Is there a version of LACE for children?

Currently, the material used in LACE is rated at an 8th grade level. There are no current plans to make a version for younger children. However, we continue to evaluate all future product options. Please join our mailing list to be notified of any future product development.

Are there any other versions of LACE with ‘non-American English’ material?

All other versions of LACE use content which is read in ‘American English’. Please join our mailing list to be notified of any future product development. If you are interested in partnering with us on the potential development of a foreign language version of LACE, please email sales@neurotone.com.

How does LACE improve my hearing?

LACE does not improve your hearing. LACE can improve your listening skills. LACE is an interactive program that helps build listening and communication skills to compensate for hearing loss.

Can I use headphones with LACE?

Yes. If you have hearing aids you should wear them while using LACE, in which case any headphones that do not cause your hearing aids to feed back are suitable. Circumaural headphones with large “earcups” tend to work in most cases.

Do I need a hearing aid to benefit from LACE?

It is not required to have a hearing aid to use LACE training. Anyone who has difficulty with hearing, listening, or communicating can benefit from LACE Training. However, if you do wear a hearing aid we highly recommend that you wear it during your training.

Why can’t I understand the first sentences?

During the first session, the system is testing your hearing at three different volume levels in order to gain information about your starting threshold. Do not get discouraged. In later sessions, the software will be more closely trained to your specific tolerances.

Why does the volume level change while using LACE?

In the initial session LACE is testing your hearing at three different volume levels in order to gain information about your hearing threshold. In later sessions the software will be more consistent, but expect to be tested in both louder and softer environments.

What do the LACE Online (LOL) Scores Mean?

The Transition to LACE Online

LACE Online (LOL) has become Neurotone’s aural rehabilitation training standard.  LOL has replaced the LACE Home Edition (HE) CD-ROM and download products, which was discontinued effective November 30.

We know you must have questions about the transition from LACE HE to LOL. Here are some of the answers.

Why the change?

LACE turned 10 years old this year! To celebrate LACE’s 10th year, Neurotone decided it was time to modernize and give LACE a technical and visual update. We hope you’ll like it.

We believe in the power of LACE and want to ensure we continue to provide an aural rehabilitation option that is efficient and effective. We look forward to another decade of new and improved LACE auditory training.

Why 11 days of training instead of 20?

Studies support that the most improvement occurs in the first 10 days (or sessions) of training. And after watching thousands of people train with LACE for the past 10 years, we have found an 11-session commitment is more realistic for users than a 20-session commitment.

However, we still want to ensure there is plenty of training for those who want it. The new LOL will include expanded training that provides additional content with varying levels of difficulty.

Will the new LOL have Extended Training Options?

One of LACE Online’s exciting new upgrades is expanded training. The new LOL will include expanded training that provides additional content with varying levels of difficulty.

How does LACE Online Scoring Work?

Answers for Professionals

What do I do with my existing LACE HE inventory after November 30?

If you still have unused LACE HE inventory that was purchased after June 1, 2016, please email any unused Registration Codes to support@neurotone.com and we will exchange them at no charge for LACE Online Access Codes.

What do I do about patients who have already started training with LACE HE?

With this early notification, hopefully those cases will be rare since most patients finish LACE HE within 30 days.  However, if you have patients who started training after June 1, 2016 and are not able to complete the training by November 30, please email support@neurotone.com with their full names and Registration Codes and we will exchange them at no cost for LACE Online codes.

Note that patients can continue to train using LACE HE after November 30, but LACE HE will no longer generate patient status reports for you regarding patient progress.  

Will you continue to sell LACE HE through the end of November 2016?

Yes, but only on a case-by-case basis to existing clients who request it and fully understand the transition plan.

What about patients already using the Extended Training Options (ETO)?

Patients who have entered the ETO before November 30, 2016 will be able to continue uninterrupted until the 500-day time limit expires.

Answers for Individuals

What do I do if I purchased LACE HE but haven’t started training yet?

If you purchased LACE HE after June 1, 2016 and will not be able to complete the training by November 30, please email support@neurotone.com with your full name and LACE HE Registration Code and we will exchange it for a LACE Online code at no cost.

What do I do if I have started training with LACE HE but won’t finish by December 2016?

If you started LACE HE training after June 1, 2016 and will not be able to complete the training by November 30, please email support@neurotone.com with your full name and LACE HE Registration Code and we will exchange it for a LACE Online code at no cost.

Note that you can still train with LACE HE after November 30, but if your audiologist is monitoring your training progress they will no longer receive your patient status reports after November 30.

Have a question we haven’t answered? Contact us today.